Everything other Discord ticket bots charge for. Free.
TicketsX is a free Discord ticket bot with unlimited panels, forms, staff teams, claims, transcripts, and a full REST API. Free forever, with no caps and no per-seat pricing. When you want the professional tier, Premium adds AI summaries, analytics, auto tag replies, and your own whitelabel bot for one flat monthly price.
$0 core
Unlimited tickets, panels, and seats
Flat-price Premium
One price per server, cancel anytime
Live status
Real shard and latency data
Why teams start here
- The core stays free: panels, forms, transcripts, claims, teams, and the REST API.
- Premium is one flat price for AI summaries, analytics, auto tag replies, and whitelabel.
- Claims and transcript access follow your Discord roles and staff teams.
- Encrypted transcripts and a public live status page.
Everything included at $0
No usage caps and no per-seat fees. Run the full ticketing stack free, and upgrade only if you want the professional extras.
AI and whitelabel on demand
Flip on Premium for AI summaries with credit included, or bring your own key. Add auto tag replies, analytics, and a whitelabel mode that runs everything under your own bot's name and avatar. Website livechat is in development and lands in Premium too.
Core features, free for every server
Panels
Buttons, dropdowns, and forms per topic, routed to the right staff team.
Transcripts
Every closed ticket is saved as a full HTML transcript, encrypted at rest and searchable from the dashboard.
Forms
Capture required context before a channel opens to cut back-and-forth.
User Feedback
Ask for a 1 to 5 star rating when a ticket closes. Ratings are saved with each transcript.
Claiming
Claim, transfer, and hand off tickets so everyone knows who owns what.
Support Teams
Role-based teams per panel with granular permissions for viewing, managing, and closing tickets.
Guardrails included
Security and accountability are part of the core, at no cost.
Public live status
Real-time shard, latency, and guild data anyone can check.
Permission-aware by default
Claims, teams, and transcripts follow your Discord roles automatically.
Encrypted transcripts
Stored encrypted at rest, with access checked on every view.
Audit log built in
Every dashboard action is recorded with who did it and when.
How teams run TicketsX
Collect clean intake
Buttons, dropdowns, or forms capture what you need before a channel opens.
Route with context
Panels assign the right staff team and keep permissions tight.
Close the loop
Transcripts, ratings, and close reasons are saved automatically.
The workflows teams rely on after launch, still included at no cost.
Multi-panel routing
Separate buttons, dropdowns, and forms per topic so intake stays organized.
Staff teams & claims
Role-aware teams, claims, and escalations that map to Discord permissions.
Saved transcripts
Encrypted, permission-checked transcripts you can search and export.
Ratings on close
Collect 1 to 5 star feedback when tickets close to keep quality measurable.
Open ticket overview
A live dashboard view of every open ticket, claim, and response time.
Panel forms
Prefill context before a ticket opens so staff get to answers faster.
Ready when you are
Take your first ticket today
Invite TicketsX, build your first panel in the dashboard, and start taking tickets. Stay free forever, or flip on Premium whenever you want the pro tier.