Documentation
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Panel Configuration
When creating or editing a panel, you have many customization options:
Basic Settings
- Panel Name - Internal name for the panel (e.g., "General Support")
- Panel Description - Brief description of what this panel is for
- Button Text - Text displayed on the button (e.g., "Create Ticket")
- Button Emoji - Emoji displayed on the button (e.g., 📩)
- Button Color - Color of the button (Primary, Success, Danger, Secondary)
Ticket Settings
- Ticket Category - Discord category where ticket channels will be created
- Ticket Destination - Open tickets as private channels (the classic flow) or as threads inside a text channel or forum
- Naming Scheme - How ticket channels are named (supports placeholders)
- Support Teams - Which staff teams can access these tickets
- Mention Role - Role to ping when a ticket is created
Thread tickets need the bot to have Send Messages, Embed Links, Send Messages in Threads, and Create Public Threads (forums) or Create Private Threads (text channels).
Welcome Message
The welcome message is sent when a ticket is created. You can customize:
- Title - Embed title
- Title URL - Make the title clickable
- Description - Main message content (supports placeholders)
- Color - Embed color (hex code like #FF0000)
- Footer - Text at the bottom of the embed
- Footer Icon - Icon next to footer text
- Author - Author name at the top
- Author Icon - Icon next to author name
- Author URL - Make the author name clickable
- Image - Large image at the bottom
- Thumbnail - Small image in the top right
- Content - Regular text above the embed