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Setup guides, the full command reference, Premium features, and the REST API in one place.
Ticket Management
/close
Close the current ticket. Optionally provide a reason and/or a delay.
- reason (optional) - Why the ticket is being closed
- time (optional) - Delay before closing (e.g., "1h", "30m", "2d")
Examples:
- /close - Close immediately with no reason
- /close reason: Issue resolved - Close with a reason
- /close time: 1h reason: Giving user time to respond - Close in 1 hour
/closerequest
Request that the ticket creator close the ticket. They'll see a confirmation message with Accept/Deny buttons.
- reason (optional) - Why you want to close the ticket
- time (optional) - Auto-close after this time if user doesn't respond
If the user sends another message after the close request, the auto-close timer is cancelled.
/claim
Claim a ticket to show you're handling it. Your name is added to the ticket and a message is sent.
/unclaim
Remove yourself from the claimed list on a ticket.
/transfer
Transfer a ticket to another staff member.
- member (required) - The staff member to transfer to
This removes you from the claimed list and adds the other staff member.
/rename
Rename the current ticket channel.
- name (required) - New name for the ticket channel
Due to Discord rate limits, tickets can only be renamed twice every 10 minutes.
/merge
Merge two tickets together. This combines the permissions and closes one ticket.
- ticket1 (optional) - First ticket to merge
- ticket2 (optional) - Second ticket to merge
- reason (optional) - Reason for merging
If you don't specify tickets, the current channel is used.