Documentation
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Feature Questions
Can tickets be private?
Yes, tickets are private by default. Only the ticket creator, assigned staff teams, and administrators can see them.
Can I have tickets in DMs?
No, TicketsX only supports tickets in server channels. This ensures proper staff access and transcript generation.
Can I export transcripts?
Transcripts are stored as HTML files that can be viewed in any browser. You can save them locally for your records.
Can tickets be reopened?
No, once a ticket is closed, it cannot be reopened. Users need to create a new ticket if they need further assistance.