Learn TicketsX faster
Setup guides, the full command reference, Premium features, and the REST API in one place.
General Questions
Is TicketsX free?
Yes. The whole ticketing core is free with no limits: panels, forms, staff teams, claims, transcripts, tags, auto-close, and the REST API. Premium is an optional flat-price subscription per server and adds AI summaries, analytics and staff drilldowns, auto tag replies, a whitelabel bot, a custom transcript domain, and GDPR/CCPA tools. See the pricing page and the Premium section of these docs for details.
How many tickets can I have?
There is no limit to the number of tickets you can create. However, Discord limits categories to 50 channels.
Can I customize the bot's appearance?
You can customize panel buttons, embed colors, and welcome messages on any server. With Premium whitelabel you can go further and run TicketsX under your own bot application, so your members see your bot's name and avatar everywhere.
How long are transcripts stored?
Transcripts are stored permanently and can be accessed at any time from the dashboard.
Can I have multiple panels?
Yes! You can create unlimited panels of any type (single, multi, or dropdown).