Documentation
Learn TicketsX faster
Setup guides, the full command reference, Premium features, and the REST API in one place.
Technical Questions
What permissions does the bot need?
The bot requires Administrator permission to function properly. This allows it to create channels, manage permissions, and handle tickets.
Can I self-host TicketsX?
TicketsX is open source. Check the repository for self-hosting instructions, though we recommend using the hosted version.
Does the bot store my data?
Yes, the bot stores ticket information, transcripts, and configuration data to provide functionality. Data is stored securely and is only accessible to your server administrators.
What happens if the bot goes offline?
Existing tickets remain accessible, but new tickets cannot be created until the bot comes back online. You can check live shard, latency, and bot process data at any time on the status page.